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Editing / Saving Views does not work

  • July 8, 2021
  • 3 replies
  • 0 views
F

Hello,
i can't edit the Views. Every time when I want to save the changes,I get an Error Message. What can I do?

Error Message in red: View "Not assigned ticket couldn´t be saved"

    3 replies

    C
    • Chandra13
    • July 8, 2021

    Are you on Zendesk's legacy Essential plan by chance? If so, this could explain the error since custom views aren't available on this plan.

    If you're not on the Essential plan, you'll want to ensure that at least one of the following attributes is listed in the 'All'- conditions section:

    • Assignee
    • Group
    • Requester
    • Status
    • Type

    Hope that helps point you in the right direction!

    F
    • Florian15
    • Author
    • July 9, 2021

    Hi Chandra,

    thanks for your answer. Yes, I´m on the essential Plan. Which plan do I need to make changes and save them?

    Thanks!

    Florian

    C
    • Chandra13
    • July 9, 2021

    Glad to hear that helped, Florian! Zendesk's Plans page has a pretty great feature breakdown: https://www.zendesk.com/pricing/support.

    It looks like all of Zendesk's current plans include the ability to create custom views; just not the legacy Essential plan. This is a great help article for understanding what features your current legacy plan includes: https://support.zendesk.com/hc/en-us/articles/212374637-About-Zendesk-Support-plan-types.

    Of course, if you have any specific questions about plan options, I'd definitely recommend reaching out to Zendesk's team directly.

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