We present a field called Severity to our customers in or ticket form which is used to set the initial priority in a ticket.
I want to change the hint for that field to display the definition of each severity as it is selected, like:
"Urgent: System is down or unavailable (Critical Production issue affecting all users)"
Hi Fernando,
Our default configuration does not support changing the description each time your customer selects an option in a ticket field (in your case, the Severity ticket field).