Is there a default dedicated view for each agent to view their own workload only (regardless of the ticket status like open, pending, onhold)?
Or that would be a custom one? If so, can some guide what would be the rules?
Dedicated workload view for each agent
Hey Vemmal,
The best way to do this is to create a Ticket View with the following conditions:
All are true
-----
Assignee is Current User
Status Less than Solved
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This will show anyone who opens the view the tickets assigned to them that would be
New
Open
Pending
On Hold
but not show ones that are solved or closed. You can add ticket fields to the View parameters and perhaps use the Group Tickets by Status option to section out tickets visually.
Hope that helps!
Awesome. That worked!
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