Hi,
on each form, the fields Subject, Description, Attachments are mandatory [system default fields] ... is there any way to get rid of these?
I just want to create a basic simple form with only 3 customized fields ... how do I do that?
Thanks for your reply and support.
Hey @walter13 -
Because these fields translate to Ticket Title and Comment, they are required. That said, you can use a bit of code to hide and pre-fill them. Details here: https://support.zendesk.com/hc/en-us/community/posts/5050937568666-Prefill-and-hide-Subject-Description-fields-of-specific-form-on-New-Request-Template
The comments on the support article also reference hiding the Attachments field, which is not mandatory, but helpful for end-users that need to supply additional context. Hope this helps!
Brandon
Hi Brandon, thanks for your reply.
I implemented it and works like a charm.
my very best regards, Walter
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