I have a quick question about the "current user" in regards to triggers. If I have a trigger that looks for open tickets containing a certain tag and where the current user is not the requester. If the action is to email the current user, will it email the end user or the last agent to update the ticket? Thanks in advance for any help. See screenshot below -
Hey Jason,
From what I can tell this will email the current user that is updating the ticket unless it's an end-user. Therefore, this trigger should only fire if it was updated by the agent and the notification would then only go to the agent.
Let me know if that's not what you're looking for!