Creating views with ticket age or using time filter | Community
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Creating views with ticket age or using time filter

  • March 26, 2021
  • 1 reply
  • 0 views
A

Hello,
I am trying to setup views that will allow our support to search tickets under specific ticket age or timeframe (such as tickets old from 7 days, 15 days or 30 days).

Would it be possible to create such filters or conditions in Zendesk ? From experience, Salesforce used to allow me to do such things.

Thanks for any help & looking at this request !

Adam.

    1 reply

    McCabe12
    • McCabe12
    • March 26, 2021

    Adam,

    I think I know what you're looking to achieve.

    This can be accomplished using:

    1) a dropdown field , with options: 7 Days, 15 Days and 30 Days

    I named mine "Ticket Age"

    2) 3 automations creating a step sequence

    b:

    c:

     

    3) a view select what criteria you want to include in your view; then group by: Ticket Age

     

    Let me know if this was what you were looking for

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