Creating view that lists tickets not assigned to any group | Community
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Creating view that lists tickets not assigned to any group

  • September 14, 2018
  • 2 replies
  • 0 views
R

Hi,

 

Currently almost all our tickets on Zendesk are being assigned to some group or the other. However, in out 'unassigned' view, the tickets assigned to these groups are also listed.

 

 

I wanted to create a view where the tickets that have not been assigned to any group or agent are listed.

 

Appreciate any help in this regard.

    2 replies

    J
    • Jack49
    • September 16, 2018

    Hey,

    You will most likely want to add Ticket: Group is (Blank) to your filter results, as well as the assignee being blank.

    C
    • Carsten12
    • September 17, 2018

    Hi Ruchika,

    Create a view looking like this:

    And you should be good to go! :-)

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