Creating multi-language contact/request forms

Hey René,

We rely heavily on multilingual contact forms in our Guide.

The secret sauce is Zendesk's Dynamic Content feature.

Any time we create a ticket field that will be on a public form, we create a piece of Dynamic Content first, for the field's name. Then we get the translations for that field entered as variants for that content.

Then we take the placeholder, {{dc.catv2_ecom_domain-ssl}}  in this case and enter that as the field's value in the ticket field setup.

Now, when the field is loaded in the Help Centre form, it will display the translation based on the language the user has selected on our Guide.

Is that what you wanted to accomplish?

Hey Dan,

Thanks for jumping in and explaining that!