Creating a Trigger for Notifications when an agent doesn't response to an open ticket for 48 hours | Community
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Creating a Trigger for Notifications when an agent doesn't response to an open ticket for 48 hours

  • March 16, 2023
  • 1 reply
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Rachel26

Hi!

I am trying to create a trigger to notify me and the company's CEO when the ticket is open for 48 hours without a response from our agent's end. 

Can someone please help me with this? 

    1 reply

    G
    • Gabriel32
    • March 18, 2023
    Hi Rachel,
     
    Based on your use case, you're looking to create an Automation instead of Trigger to notify you and your CEO when the ticket is open for 48 hours without a response from your agent's.
     
    Could you please check the following articles/posts below which you can use as a guide:
    I hope this helps. Thank you!
     
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