Hi there,
We are creating tickets based on emails coming from AWS/SNS - which does not use the Customers' domain.
We do have Customer name as part of the subject - but cannot determine how to change the Organization with a Macro, Trigger or Automation.
Is this possible?
Hi Garrett,
At the moment, Triggers, Automations, and Macros do not offer an option to set an Organization directly. However, we do have a feature called "User Mapping" that can automatically add users to an organization based on their email domain when they submit a request for the first time or register.
I've taken a look and found that other users are discussing similar needs here:
Ability to set Requester:Organization from Triggers
You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!
Hi @garrett13 ,
May I check if you are looking to update the ticket organization field or the requester's organization membership? We have recently updated our Extended Macros app to be able to set the ticket organization via macro. Maybe this could help you out? The app is free to use, so feel free to give it a try. If on the other hand you are looking to update the requester's organization memberships, perhaps it's an improvement we could look at making in the future. Just let us know.
Cheers ~
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