Hi,
Is there a way to automatically add someone as CC in the submit a request form? So, whenever a user submits a ticket for a specific request type, the CC field should automatically add someone's email address by default. Can this be implemented through Javascript? Please help.
Hi Tipene,
Thanks for your response. Yes, I initially tried using triggers, but there's no option to "Add CC" and it only allows us to set "Email user" as an action. We want to automatically add a couple of end-users to the ticket when a specific request type is selected. How can this be achieved using triggers?
Thanks,
Thanks Tipene, I've tried that but it is not working for me. I have raised a separate ticket for the Support team to review. Can you please help in achieving this with Javascript/custom coding instead?
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While this would be possible to do with Javascript, you should be able to achieve the same result in a cleaner way using triggers. Here's a link with more information about triggers and how they work:
https://support.zendesk.com/hc/en-us/articles/4408822236058-About-triggers-and-how-they-work
I hope this helps! If you have any questions, feel free to reach out.
Tipene