Hello Community,
Is it possible to add User tags when a macro is used?
We give a product to a customer by the way of postal delivery rather than physical visit and we filter our queries based on how the customer was setup.
I know I can add tags to the ticket itself from the macro but what about the end user tags?
@jack12 Are you user tags associated with a custom user field (i.e. a dropdown menu on the User record) by chance?
If so, you could have a macro that adds a special ticket tag (i.e. special_ticket_tag_a). From there, you could then have an automation that looks similar to the below that selects the corresponding User Field option:
This might not work for your specific use case, but wanted to see if this solution either directly solves for your use case or helps spark some other ideas for accomplishing what you're ultimately after. :)
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No. Setting, changing, or adding end user tags are not actions that macros can perform. A list of macro actions can be found here:
Building macro action statements