Hello!
I'm trying to fill a custom field with the same text of a Private Comment that contains a specific word.
I've tried setting up a trigger and using a dynamic field like {{ticket.latest_comment_html}} to fill the custom field, but that didn't work.
Any solution or workaround?
Adding a Private Comment text to a custom field
Hi @gas
Maybe the issue is that you are trying to fill a custom field with html code or you are using placeholder {{ticket.latest_comment_html}} in the trigger.
Could you share a capture of trigger actions?
Regards
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I hope you're having a fantastic day! To help us look into this a bit more, would you mind sharing a screenshot of the trigger actions?
Thank you so much!