I want to know if Zendesk sends automatic acknowledgement for new ticket created
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I want to know if Zendesk sends automatic acknowledgement for new ticket created
Hi Pandari V,
Your instance out of the box should have a Trigger for this. It's named something like Notify Requester of Received Request.
Check into that trigger to see the conditions and tweak them as needed.
Thanks!
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Thanks for jumping in to help with this one Heather!
Pandari, you can also take a look at our Default Support Triggers to get a better understanding of what notifications are sent out automatically :)
Cheers!