Zendesk Gather as a jobs board ? | Community
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Zendesk Gather as a jobs board ?

  • February 16, 2024
  • 1 reply
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Richard26

Hello esteemed Zendeskers, 

I wondered if anyone has experience of running a jobs posting board under ZD Gather as part of a community ?  Would/Could that work ?

We haven't enabled Gather yet in our HC but wondering if Jobs postings would be a good use of the tool for our relatively niche B2B community and a good hook to drive community engagement..

Would be very grateful for your thoughts on how best to configure Gather for this purpose and any examples of this having worked elsewhere (or failed)...  

Many thanks for your guidance on whether this is a good or bad idea :-)

    1 reply

    Brandon12
    • Brandon12
    • February 17, 2024

    Hey @richard26

    Using Zendesk Gather for a job postings board within a B2B community is a creative and potentially engaging way to leverage your help center. Gather, being a community forum platform, allows for interaction and engagement among your users, making it a suitable tool for this purpose. Here are some considerations and steps on how to configure Gather for a job postings board:

    Advantages of Using Gather for Job Postings

    - **Community Engagement**: Encourages active participation and return visits to your help center.
    - **Targeted Audience**: Reaches a niche B2B audience already interested in your industry or services.
    - **Feedback and Interaction**: Provides a platform for questions and discussions about the job postings, fostering a sense of community.

    Considerations
    - **Moderation**: Job postings will need to be moderated to ensure that they are legitimate and appropriate for your community.
    - **Organization**: Categories and tags should be thoughtfully set up to make it easy for users to find relevant job postings.
    - **Privacy and Security**: Be mindful of personal information and ensure your community guidelines address these concerns.

    Configuration Steps
    1. **Enable Zendesk Gather**: First, you'll need to enable Gather in your Zendesk Help Center if you haven't already.

    2. **Create a Dedicated Category**: Set up a specific category for job postings. This helps in keeping the job listings organized and easily accessible.

    3. **Define Guidelines**: Clearly outline the rules for posting jobs. This includes the type of jobs allowed, how to apply, and any other requirements or restrictions.

    4. **Implement Moderation Tools**: Utilize Zendesk's moderation tools to review and approve posts before they go live to maintain the quality and relevance of job postings.

    5. **Encourage Community Involvement**: Promote the idea that community members can post jobs as well, ensuring a diverse range of opportunities.

    6. **Regular Updates and Maintenance**: Regularly update the job postings section to remove outdated listings and add new ones. This keeps the community active and engaged.

    For more on the Zendesk Gather product, here's an interview we did with @nicole17 last year over on the 729 Solutions blog: https://729solutions.com/discover-the-power-of-the-zendesk-community-as-a-center-of-excellence/

    Good luck on your journey!

    Brandon

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