I'm looking for a way to publish an “outage” page. We deploy new solutions or do maintenance at a set schedule each week and, sometimes, unplanned outages. I was trying to see if ZenDesk could support some type “outage” page where people could see whether there was planned our unplanned outages. Does this functionality exist? I feel like I could use an article in the Help Center, possibly.
Way to show planned outages?
Hi @jim18
It seems you're interested in setting up an outage page where your end-users can find information on scheduled maintenance or post-incident reports about unplanned outages. In Zendesk, we've established a section in our help center called "Service Notifications" under the "Zendesk Updates" category. This section contains all notices related to scheduled maintenance and incident reports. You can find it at the following link: https://support.zendesk.com/hc/en-us/sections/4405298854426-Service-notifications Your users can follow the section to be notified of new updates.
Sharing this article for reference: https://support.zendesk.com/hc/en-us/articles/4408839258778-Creating-and-editing-articles-in-the-knowledge-base
Does this solution meet your needs, or are you looking for something different?
A Notification Banner might help here as well: https://support.zendesk.com/hc/en-us/community/posts/4409506832282-Adding-a-notification-banner-to-your-Help-Center-v2
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