Our admin center is defined that end users need to be defined in order to have access to Zendesk. Is it possible to define certain end users to have access to Zendesk Portal only (i.e Documentation, videos, etc..) without the option to open a support ticket?
Users with access to Zendesk Portal only
Hello Ofer,
I have found this article about How can I remove the "Submit a request" link from my help center?
However, for this to be hidden just for a specific set of users, you may want to check this article on How can I hide or show HTML based on user's role or group?
But as noted on the post, it is provided for instructional purposes only. Zendesk does not support or guarantee the code. If you have questions or if you encounter any issues, you can post a comment to the actual post.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.