Updating screenshots in Zendesk | Community
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Updating screenshots in Zendesk

  • March 21, 2023
  • 4 replies
  • 0 views
P

How are you all keeping your Help Center screenshots updated?

I have worked with learning solutions in the past and they typically have a central library where you can add/update images/videos to reuse across courses, but I don't think Zendesk has anything like that at the moment for the Help Center. I have a highly manual process for this at the moment where I go into each Help Center article and update each screenshot. I am wondering what you all do and if there is a better way?

I also learnt about KB Automate App, but it seems to be no longer active, this would have been a nice alternative. 

    4 replies

    ZZ55
    • ZZ55
    • March 30, 2023

    Paola

    It may be a limit of your plan.

    You can use the image gallery and content blocks to re-use text and images.in many articles. But it is an Enterprise feature.

    Details are here.

      Katarzyna13

      Hi @paola11, 

      We are planning to introduce the image gallery (which is already available in content blocks) to all our plans later this quarter. Hopefully, that will help solve your problem.

        ZZ55
        • ZZ55
        • June 16, 2023

        Paola

        Just in case you missed it…

        https://support.zendesk.com/hc/en-us/articles/5737099213978-Announcing-the-new-account-level-image-gallery-for-articles

        Great feature!

        D
        • Dennis30
        • April 22, 2025

        Hey Paula — the Image Gallery that Graeme and Katarzyna mentioned is clearly the foundational setup to build on.

        And as you noted, KB Automate (even though it's no longer active) would’ve been a solid companion. That said, you might want to check out LaunchBrightly — it automates screenshots and can sync them directly with your articles via Zendesk.

        Anyway, mostly dropping this here for posterity. 🙂

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