Hi All,
Since today I'm unable to save certain guide articles with the error message Translation wasn't saved. Please try again. being displayed. The guide definitely only uses 1 language. It seems to only really be affecting pages where we have placed custom code, but they all work fine before today and we've not made any changes.
Any ideas?
Hey Liam,
When you get this error, can you right click and select 'Inspect' or 'Inspect Element'? There's a window that will appear and it will have a menu that says 'Console'. Once it's open, try hitting save and see if a new error appears. That might provide some more detail.
There's limited things we can do in the community for errors like these. You may need to contact the Zendesk Support team to investigate deeper.
Hey Dan,
Thanks for the tip, it comes up with a couple of errors shown below.
To be honest I contact Zendesk support this morning but heard nothing back so thought i'd try the community.
Hey Liam,
A 403 means forbidden which is usually a permissions issue. Either you don't have permissions to edit the article or something's gone wrong on the back end. I would add this screenshot to the ticket, it will help the Support team diagnose the issue.
I'm getting the same error and the same report back. Were you able to get up and running? I'm trying to embed a newsletter we created through Mailchimp.
Thanks Stacey,
I'm going to generate a ticket on your behalf so our Customer Advocacy team can dig into this.
You'll receive an email shortly stating your ticket has been created.
Cheers!
Just to let you know, with my one ZD support were unable to come up with a solution, however, out of nowhere it just started working again. Definalty seems to be a bigger issue with Zendesk, especially as it only affects pages with custom code on.
Just got this same error recently.
As suggested above, it turns out my session had expired.
Keeping my article-editing window open, I span up a separate tab, logged into Zendesk anew, returned to my article tab and was able to save without the error this time.
Would be nice if the error could mention expired session, or offer a re-log popover without leaving the page.
But at least the current cryptic error is easily googleable. :)
Thanks for sharing,
I think we should write up a quick article about this. Is "Translation wasn't saved" the specific error? Anything else I should include?
Yep, in my case "Translation wasn't saved" meant "Session expired".
Nothing further to add.
When it happened today I found a cache clear/hard refresh cleared up the issue.
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Hey Stacey,
It looks like this issue could be related to an expired session. More information here: Cookies, sessions, and staying signed in
Are you able to replicate this issue in an Incognito window at all? Are other admins on the account able to replicate this issue?
Let me know!