Hi,
I'm not using any custom headers for my webhook preset for Slack, but just looking for a simple JSON template to use in the "JSON body" section to send an SLA warning breach to a Slack channel. I'd like to include:
Thank you.
Would it be something like this?
{
"text": "This ticket has breached SLA. Someone please take it! \\n {{ticket.title}} \\n {{ticket.link}}"
}Ok, thank you. I'll give this a go!
You can also include ticket properties :-) E.g:
{
"properties": {
"IncidentNumber": "{{ticket.id}}",
"Zendesk Group Name": "{{ticket.group.name}}",
"Incident Title":"{{ticket.title| truncate:'100'}}",
"Incident Description": "{{ticket.latest_comment.value | truncate:'20000'}}",
"Requestor": "{{ticket.requester.name}} ({{ticket.requester.email}})"
}
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