Show relevant help center articles based on choices in a web form

Hey @roca|m&m -

Really interesting use-case, and you have some options here.  Short of some custom code that dynamically maps the form selections to help center content, the easiest method is to leverage Zendesk's Bot Builder and Messaging Widget to have more of a directional conversation with the user.  Using Advanced AI, you could even have the bot generate unique answers that are connected to content in your help center.  Alternatively, Yext has built a pretty powerful augmentation to the Zendesk submit a request form & search that is powered by Yext AI.  Hope this helps!

https://www.yext.com/integrations/yext-ai-search-for-zendesk#tab-showcase__tab-1

Brandon

Hey everyone,

We are using tags/ labels in order to generate the most useful proactive message. In fact a special form or intent (Advanced AI is neccessary) is mentioned you can also provid these articles in a proactive message via answer bot as well. 

Regards, Stephan