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See who deleted post of Community (Gather)

  • April 20, 2021
  • 5 replies
  • 0 views
Anderson11

Is it possible to see who deleted a community post?

Is it possible to identify who thought API with a webhook for example?

 https://developer.zendesk.com/rest_api/docs/help_center/posts

Reference: Recover deleted community post

      5 replies

      M
      • Michael71
      • April 22, 2021

      Hi @Anderson da Silva  - have you checked the moderation activities screen in Guide Admin? 

      Anderson11
      • Anderson11
      • Author
      • April 28, 2021

      Hi @Michael Shillingford

      Which one exactly? The moderation activities in Guide you say, but I'm talking about a Post in Gather.

      We won't found information about who or when the post (Gather) was deleted using the articles below

      Any other recommendation to find who and when?

      D
      • DJ11
      • May 19, 2021

      Hi Anderson,

      Thank you for reaching out to Zendesk Support.

      In regards to your question, the information provided by Michael to check the Moderation activities in Guide admin will provide you all the information/activities within your Community.

      As per this article: https://support.zendesk.com/hc/en-us/articles/360034286373. The following is a view of all actions taken by community moderators, as well as any actions that were taken by the community. Basically, you will be able to see if someone has moved or deleted their post. Moderation activities is a historical record of activity in the community.

      Please check the screenshot I've attached for reference: (https://ibb.co/smqF62J)

      Thank you and have a wonderful day ahead!

      Kind regards,

      DJ Buenavista Jr. |
      Customer Advocacy Specialist | Support@Zendesk.com

      Anderson11
      • Anderson11
      • Author
      • May 21, 2021

      Hi @DJ Buenavista Jr.

      We will evaluate your considerations.

      But in the screenshot you attached didn't show an event type

      Delete

      This feature is available in all version of the Zendesk?

      D
      • DJ11
      • May 21, 2021

      Hi Anderson,

      The following screenshot I've shared is just an example, but the following event type should be available as well.

      The following feature is available to all Support Team subscriptions and above, Guide Professional subscriptions and above, and for Zendesk Suite Team plan and above.

      No worries, feel free to reach back to us if you need further help. For immediate assistance, you can reach out to us via Chat.

      Thank you and have a wonderful day ahead!

      Kind regards,

      DJ Buenavista Jr. |
      Customer Advocacy Specialist | Support@Zendesk.com

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