Sales Rep Complaint

I dont see a Topic specificly for this, but hopefully this gets routed to the correct person or department.

I am very frustrated with the lack of a response from your sales rep markus.heim@zendesk.com.  We worked together over the last few months getting squared away with a new Zendesk contract and once we signed the contract, he has been non-responsive with some setup questions we have.  We are blocked on moving forward and had I known it was going to be like this, I would have never signed the contract.  At this point, we will not be renewing next year based on our terrible experience.

Thanks,

Randy