Is it possible to only show a ticket form to a certain subgroup of end users, maybe based on a tag or user segment?
For example, let's say that we have 500 end-users in our organization; however, there are 30 that I want to see a certain form that isn't available for the rest. I don't want to give them full agent access, because other than this form, they should be treated the same as all other end-users. Is there a way I can present only those 30 users with a specific form?
Present ticket form only to certain end-users in the same organization?
... or maybe based on the organization. We have a similar problem. We would need to display a different support form to a specific segment of users (based on a higher plan of our product) and do not want to necessarily have to create another brand just for this.
Hi! This post should get you started: https://support.zendesk.com/hc/en-us/articles/4408886229146-How-can-I-hide-ticket-forms-based-on-a-user-s-organization-
Is there anything more...out of the box and updated for 2023?
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