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Possible to insert custom HTML or Javascript?

  • March 23, 2023
  • 3 replies
  • 0 views
K27

I saw that there is the ability to edit theme code. However, whenever I insert my custom javascript or HTML it doesn't seem to work. For context, the code I want to insert is for a chatbot and a section of the code is as follows:

<widgetbot server="xxx" channel="xxx" shard="https://emerald.widgetbot.io" width="800" height="600" ></widgetbot> <script src="https://cdn.jsdelivr.net/npm/@widgetbot/html-embed"></script>

Any idea how to fix this please?

Thanks.

      3 replies

      Pulkit12
      • Pulkit12
      • March 23, 2023

      Hi K

      You need to add the targeted code inside the document_head.hbs file.

       

      Thank You 

      Pulkit

      Team Diziana

        K27
        • K27
        • Author
        • March 23, 2023

        @pulkit12 Thanks. I tried that and inserted it like this.

        What ended up happening was that our entire zendesk page could not load (shows a blank screen). Any idea on how to fix this?

          Pulkit12
          • Pulkit12
          • March 23, 2023

          Hi K

          Is that code currently placed on your live instance so that I can go through it was causing the issue and let you know how to resolve it 

           

          Thanks

          Pulkit

          Team Diziana

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