I work for a company using Zendesk.
About a year ago, I joined our Knowledge Base curation team to write articles on how to use our platform. I want to write better well thought, clear and concise guides for our internal and external audience.
Has anyone had any experience with any online courses that have helped them? Or any go-to guides that have assisted with writing better content?
Any and all recommendations are appreciated.
TIA, hope you're all having a great day!
Hi @jason41,
I'm hoping some of my coworkers and others in the community can jump in with some more suggestions but I wanted to share two things that you might find useful.
1) Though you may not be writing for Answer Bot, this guide give some great "best practices" for writing well organized help center articles that can be helpful beyond that specific use case: Optimizing your articles for Answer Bot
2) Totally outside of the world of Zendesk, here's something that has stuck with me since a high school english class: The Elements of Style by William Struck Jr. and E. B. White. Sure it's quite an old book, but it is a great little resource to start thinking about concepts of how to craft clean, clear, precise and well articulated writings. I'm sure I break those rules every day, but it is a great thing to get you thinking about how you write and how to make your writing even better.
I hope those help!
Hey Jason,
You should check out our friends over at Knowledge Bird here: https://knowledgebird.com
April has some great courses on just what you're looking for here. :)
Hope this helps,
Best,
Amie
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