Hi,
We are currently setting up a second brand, with a specific ticket form, dedicated for a group of already existing customers/endusers in our Zendesk. Is there a way to route these endusers to this new brand/url, when logging in to our Zendesk, if they should use the wrong url/already existing url they are already used to navigate to?
Hi,
I'm afraid not. That's how you restrict agents to different brand.
My question concerns endusers, users with the customer, and when they are logging into our Zendesk.
Did anyone find a solution for this. I have setup brands for various products that are tied to the organization. However, when signed in the end user can see all organizations their user account is tied to. So they would be able to enter the wrong product (organization) on the wrong site
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Thank you for reaching out to Zendesk Support.
In regards to your concern, unfortunately, there's no native way of doing this. Your customers/end-users must know that they are logging in to the correct URL.
There's a way however to restrict access to your Help Center to signed-in users. This way the restricted end-users will not be able to view the contents of your Help Center. You can check. our article, Restricting help center access to signed-in end-users for more information about this.
Thank you and have a wonderful day ahead!
Kind regards,