Move the CC field in Help Center

Hi @Lefteris Apostolakis

Try putting the below code at the bottom of your style.css file

#new_request {
 display: flex;
  width: 100%;
 flex-direction: column;
}

.form-field ~ .form-field {order: 0;}

/* Replace FIELDID with your custom ID (ex: if your field id is 'request_custom_fields_1500007306061_label' then, replace FIELDID with 1500007306061 ) */
.form footer,
.form-field.request_custom_fields_FIELDID {
  order: 1;
}

Thanks

Thanks for the comment @Trapta. The issue is that this default Zendesk CC field does not appear in the list of ticket fields in Support, therefore I don't know its id. Do you perhaps know of a way to find the id of this field?

@Lefteris Apostolakis

You can always do inspect the element to get the id of the element. Take a look at this link to know how to do so: https://www.browserstack.com/guide/inspect-element-in-chrome

Thanks

Thanks so much for the tip Trapta. I managed to implement this into out Zendesk portal and it worked like a charm. Thanks a lot again!

Hi,

tried to follow the instructions above, but there is no field id visible for the CC-field.

@lefteris , are you willing to share how you did it ?

Regards

Mikael

Hey @mikael16, not sure if you found the answer yet, hopefully the following helps.

I figured that the field's name is `request_cc_emails` 

I used the following CSS, which work pretty good:

/** Everything else after subject and cc and before footer **/
.form-field ~ .form-field {order: 5;} 

/** Form Footer at the very bottom **/
form footer {
order:10;
}

/** Set Subject as the first field **/
div.form-field.request_subject {
order: 1;
margin-bottom:5px;
}

/** Set CC as the second field **/
div.form-field.request_cc_emails {
order: 2;
}

@amit20 Thank you!!

OK, thank you for the feedback. I will test it

Hello,

Any update on this topic because it seems like @amit20 solution doesn't work for me.

Thanks !

@lefteris What did you do to make it work? Could you post the code please?