I have an FAQ article that I've used heading links in the table of contents under Heading 2 of my table of contents. When I reached 12 heading links, I stopped seeing new headings placed under that respective heading in the article. Is there a limit to the number of heading links allowed?
Is there a limit to Article Heading Links?
Thanks Destiny!
Hey Robert,
I agree that more than 12 might overwhelm the user- though you might consider nesting multiple sections within each other using the Guide's hierarchy (or Zendesk Messaging Bot) to provide a more streamlined customer experience.
Cheers,
Brandon
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Thanks for reaching out.
I have checked our Guide product limitations page [https://support.zendesk.com/hc/en-us/articles/4408831783962-Guide-product-limits-for-your-help-center] and I am not seeing any strict technical limit to the number of heading links that can be included within the HTML content.
However, from a practical standpoint, it's essential to maintain a balance and ensure that the article is user-friendly and not overloaded with links, as that could overwhelm the reader and negatively impact the user experience.
The use of heading links should aim to enhance navigability, particularly in longer articles, by allowing users to quickly jump to sections of interest. If an article requires an excessive number of heading links, it may be an indication that the content should be subdivided into multiple articles or sections.
If you prefer, we can continue our conversation and delve deeper into your issue via email. Just let me know if that works better for you. Best regards!