I need to save a record of all articles in my Guide, as well as all attached files. This will be a very long and complex process if it has to be done manually as there are hundreds of articles and even more files. Can I bulk download everything at once?
Is it possible to bulk download a backup of all articles and files saved in my Guide?
Hi @nicholas23!
Yeah, that is doable. You'd need to use the ZD API. I've done similar things with Python and Javascript. Here you can find the article API documentation:
Something that I've personally found useful, is the Google Spreadsheets macros. You can basically save your backup in a spreadsheet, and these macros can be written in Javascript in the spreadsheet script editor (well, is Javascript with just tiny differences, but it's practically the same). Here you can find some Google Script documentation as well:
Hope this helps!
Hi @julio13 I just came across your suggestion. Thank you. Have you any experience with downloading a subset of articles based on "Visible to" parameters. In our case, we want to download all articles that are Visible to = Agents & Admins.
Hi @julio13,
That API is only download a link from where the pictures/attachment saved in the Zendesk.
Is it possible to get the "Picture" not the link from where the picture is uploaded?
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There is a Zendesk Marketplace app that could help you with getting the attachment itself and not just the URL here: Kbackup.
Here's their guide on how to set it up: Back up your Help Center articles at the click of a button!