Integrate purchased Zendesk Guide Template in other account | Community
Skip to main content

Integrate purchased Zendesk Guide Template in other account

  • August 9, 2021
  • 1 reply
  • 0 views
L
Is there a possibility to integrate a purchased Zendesk Guide Template in another account? Because we're moving our support to another account and are terminating the previous one due to a restructuring.

      1 reply

      Kyle25
      • Kyle25
      • August 9, 2021

      Hi Luke, 

      I'm not sure if there is an official transfer protocol (I am a moderator but do not work for Zendesk), but if you download the theme, you should then be able to upload it to the new account. There may be some tweaking needed, but it will at least be a good start in the process. 

      If you're not familiar with how to do this, the steps are listed in the Importing and downloading your theme and manifest file article.

      I hope this helps!

        Terms & ConditionsCookie settingsAccessibility statement