How are 'Searches with no results' defined? In the Zendesk Guide dashboard 'Searches with no results (top 5)' with no results appears to show searches for which there articles. When searching our Help Center for terms that appear in the top 5 list for the last few days produces results. Results are not new articles, they are articles that existed prior to the last X days for which the dashboard indicates no results were returned.
Inaccurate searches with no results
Dane, appreciate the response but I think we're looking for a different answer.
I'm experiencing the same thing as Judy. So, our reports show that people are searching a specific query - and the search results show “no results." However, we do in fact have articles that should be coming up for that query. I've gone in and tested it myself and they'll show up. Just wondering what the issue is here and why at times search queries will result in this “no results” when it should bring up results. This has also happened to me first hand in different brands we use.
I'm going to submit a ticket with Zendesk, but I wanted to comment in case others were also experiencing the same thing. Thanks!
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In the search dataset, you get data on searches made to evaluate the effectiveness of the Search (including) number of results and user actions performed on search results (this part is connected to article data include click-through rate).
For the top 5 search with no results it should show the search keyword that returned no result. If in case this is not happening, please contact our support directly and we'll look into it.