In our client guide articles, we have a lot of articles that contain a link to another article or website. I asked Zendesk support if there is a way to map this, in case we need to replace links in the articles. Unfortunately, Zendesk has no way of mapping the articles.
Does anyone have a workaround or had the same need for this feature?
Thanks
@chris55 you can achieve this with the Help Center Manager app.
Once you connect the app to your Zendesk account, it pulls out all the help center content and creates a map of all the links and their corresponding articles. Then you can easily search for links, see which articles they are being mentioned in, and replace any link if needed.
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