How to set which help center is displayed/opened first? | Community
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How to set which help center is displayed/opened first?

  • March 16, 2023
  • 6 replies
  • 0 views

If you have multiple helpcenter/brands and you click on the product switch and open the Guide. Where can you define which guide or brand is shown first?

6 replies

Viktor14
  • March 18, 2023
Hello Luz,

The first is shown Agent's guide HC. 
Please check your Brand settings there - https://your_subdomain.zendesk.com/admin/account/brand_management/brands
Have attached my example:
 

Thank you

  • Author
  • March 20, 2023

Hi Viktor,

thank you very much for answering.

Is there a way to change this setting?


Viktor14
  • March 20, 2023
Hi Luz,

Unfortunately, no way to change it at this moment. We're sorry for all inconvenience with that and stay tuned. 

Kind Regards
 

  • Author
  • March 21, 2023

Is there any logic to how this assignment is set at the beginning?


Viktor14
  • March 21, 2023
Hi Luz,

Yep. The first HC is the default one, which you have created from scratch initially.

Hope it helps 

  • Author
  • March 21, 2023

Thanks for the clarification, Viktor!