I have added json file in assets folder.
File Name: Client_Config.json
{
"ClaimStatus":"Claim Status",
"InitiateNonQualified":"Initiate Non - Qualified Death Claim"
}
How to load these file in Script.js or forms.hbs and get the value of "ClaimStatus" ??
This wouldn't be a Zendesk specific process to implement. Essentially, with the 2nd option you'd want to look at using a backend database where you could store the information you want to access, then fetch the data by making a call to the database API in your script.js file. A quick Google search should return some good resources that will get you moving in the right direction.