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How to re-order Your Email Address field on new ticket form

  • April 2, 2024
  • 2 replies
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Frances11

How can I rearrange the Your Email address field so it appears after custom fields?

 

I've followed the instructions on this post https://support.zendesk.com/hc/en-us/community/posts/4514859863834/comments/4515281753626 but it doesn't work.

2 replies

Brandon12
  • April 7, 2024

Hey Frances,

 

Make sure that you import jQuery into your theme.  Details here: https://support.zendesk.com/hc/en-us/articles/4408829274906-Importing-or-upgrading-jQuery 

 

Brandon


  • April 9, 2024

@frances11  if you keep experimenting issues, let me know and share your form url if you have a public facing help center