How to post SLA information on Guide | Community
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How to post SLA information on Guide

  • December 13, 2022
  • 1 reply
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E

Do you know how I can provide visibility to an end-user on SLA status.

Objective and current value.

    1 reply

    A
    • Arianne
    • December 21, 2022

    Hi @emilie12,

    There's no native feature that can share SLA information such as metrics, breaches, and status to end-users both in Support and Guide. You can use an automation to notify a user of an SLA breach. Feel free to check this out here.

    You can change the action of the automation to "Email user: requester" instead of "Email user: agent or assignee" in that article. Please note that we don't have a dynamic placeholder that can reference SLA information as mentioned in this post.

     

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