How to make a drop-down field searchable on zendesk end-user guide form view? | Community
Skip to main content

How to make a drop-down field searchable on zendesk end-user guide form view?

  • April 8, 2024
  • 3 replies
  • 0 views
Eduardo12

On Zendesk the end-user has to scroll to find the wanted option on dropdown fields, I would like to know how is it possible to make it searchable, I'm open to CODING options as well since I still haven't found a way even with development.

 

I see this post on community: https://support.zendesk.com/hc/fr/community/posts/4409222514330-Drop-Down-Field-Searchable?per_page=5&page=1#comments

 

But it didn't have a reply for a while, I wonder when is gonna become natively available.

 

I used "Q&A - Help center and community for this topic, I wonder if it's the correct one, it seems that the options of topics have changed a lot.

    3 replies

    Brandon12
    • Brandon12
    • April 8, 2024

    Hey Eduardo,

     

    You're looking in all the right places - but this functionality doesn't natively exist yet.  I would recormmend documenting your use case on the thread you linked to help elevate it to the PM team for visibility.  Meantime, have you tried breaking down the field into several conditional fields?  We find that oftentimes, end-users aren't necessarily sure exactly what to search for.  Curious if others have any other workarounds.

     

    Brandon

    Michele20
    • Michele20
    • August 5, 2025

    It's difficult to understand why searchable drop-down fields wouldn't be a feature implemented in Zendesk by now.  Unfortunately, I have found a work-around but it doesn't work for fields that only display conditionally. Adding more fields to an already long form doesn't make sense from a UX perspective.

    Francis14
    • Francis14
    • August 6, 2025
    Hello Michelle, 
     
    I'm afraid that you're correct. Zendesk currently lacks native support for searchable drop-down fields, which limits usability—especially with long or conditionally displayed fields. While workarounds exist, such as splitting fields or using dependent fields, these often complicate forms or don’t work well with conditional logic, negatively impacting UX. A more effective approach could involve developing a custom Zendesk app to add searchable dropdown functionality that respects conditional display, though this requires development effort. 
    Terms & ConditionsCookie settingsAccessibility statement