Hello,
I would like to make a custom drop-down ticket field uneditable for end users. We want the users the select a value from the drop-down, the field must then lock or grey out, so the users won't have the option to edit or change the value.
Please can someone help?
Hi Dave,
Thank you, I am unable to find the exact script in the community posts:(
And, we also tried hiding the custom dropdown field from users, so they will not have the option to change the value. But the problem is when we apply conditions to that custom field, the other conditional fields don't appear. Is there a way we make the conditional fields visible?
Any help would be much appreciated.
Hi Pulkit,
Thank you for helping, we are actually building up the forms in the UAT environment. Can I share the Sandbox URL? Will that help?
This is possible using the readOnly operator on the element:
document.querySelector("#request_custom_fields_yourFieldID").readOnly = true;
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I don't know of a way to do that - perhaps it might be possible via Javascript. In any case, it might be a problem if a user accidentally selects the wrong value (something I know I do fairly often).