Hi Community team,
My agents are able to delete all my articles in the manage articles section, whether they wrote the article or not. Can i take the delete permission away from them while still allowing them to publish articles?
If not, how can i back up my knowledgebase so that a disgruntled publisher doesn't delete all my articles before quitting? We have enterprise guide.
Thanks
Hi Kristian,
I'm sorry to hear you're dealing with this. Only Guide Admins can permanently delete articles, so setting your agents' permissions to Guide Agent instead will prevent them from being able to do that. They'll still be able to publish articles, but at worst they'll only be able to archive them, and a Guide Admin can then restore the archived articles. (And if you're lucky, your disgruntled agent was only able to archive those articles.) Here's some documentation that could be helpful:
Understanding Guide roles and privileges
Archiving an article to move it out of your knowledge base
Viewing and restoring archived articles
Permanently deleting a knowledge base article