Hello,
I want to share my article on Social network, for example: Linkedin.
However, it does not show the Featured picture of the article on the post.
Can someone help me to solve this?
For example: https://support.daviteq.com/hc/en-us/articles/4408114537241--RTD-How-accurate-is-a-RTD-Pt100-sensor-
Thank you!
Loc
Hi Errol,
I received you comment via email, then I replied on that email!!!
Now I found the email is for Nothing!!!!! make me upset!!!!
Here are my answer for your question:
=========================
Hi Errol,
Thank you!
We can have 02 ways for posting on Linkedin or other social network:
Please help.
Regards,
Loc.
Hi Errol,
It it not Hootsuite problem.
When I post the article directly to any social network like Linked, Facebook... it happened the same!
The social network cannot load the featured picture of article. It can only load the Logo of my company instead!
Please advise.
Hi Errol,
Sorry to hear that!
Technically that required feature belongs to the Website, Zendesk!
Loc.
Hi Errol,
I don't know why you keep claiming Hootsuite!
I think you are not understanding my question from the beginning.
Loc.
It's hilarious reading this thread. A Zendesk Support person with insufficient skill (or politeness) to know the answer to a pretty simple question, or after a customer insisting (rightly) it's on the Zendesk side not to investigate further. Ah well. Support isn't easy!
@Nguyen Van Nguyen a good answer is to use the og:image parameter in the html source attributes for your feature photo. Most blog and ecommerce software do this automatically for you, but Zendesk doesn't even understand a hero photo for Guide articles.
Checkout this article: https://developers.facebook.com/docs/sharing/webmasters/images/
Use this to 'scrape' your page to test whether you've got it working correctly: https://developers.facebook.com/tools/debug/
An example from our Zendesk help articles with the tag working: https://help.smartfirebbq.com/hc/en-us/articles/360004278075-Initial-Setup-of-Smartfire-Controller-5-0
@mark106 I am trying to add the feature picture to my guide articles in zendesk so when we share it there isn't the blank box next to it. Where in the guide settings can you make this adjustment? Based on the facebook article above it seems like it is somewhere in the coding of the Copenhagen theme but I am unsure where. Can you point me in the right direction?
Hey Cristin,
You'll want to place the code in the document_head.hbs file in your Guide theme editor. Here's an example of how the code might look:
<meta property="og:image" content={{asset 'example.png'}}>
<meta property="og:image:type" content="image/png">
<meta property="og:image:width" content="1200">
<meta property="og:image:height" content="630">Just be sure to update the image content placeholder with your own image, as well as the content type if needed.
I hope this helps! Feel free to reach out with any questions.
Tipene
Yes same problem!
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Thank you for reaching out! My name is Errol and I’m one of the customer advocates here in Zendesk. I understand that your'd like to share your Guide article to social media pages such as Linkedin and would also like to include the featured image of the article. I'll be happy to help.
May I know how you are trying to share your Guide article to Linkedin? You may also upload screenshots to this email.
Thank you.
Regards,