How do you specify brand when creating an article via API? | Community
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How do you specify brand when creating an article via API?

  • October 30, 2023
  • 2 replies
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Matthew14

I'd like to create articles using the API but we use multi-brand and I'd like to control which brand(s) the article is published to.

If I want to target a specific brand, is it possible identify which one? It seems like you may be able to specify the brand from the section, permission, and group IDs in the URL, e.g. "/sections/098765094438?brand_id=34234789".

If you are able to create an article in a specific brand, are you able to create in two brands using an array, or would you need to use a separate call?

      2 replies

      Paolo14
      • Paolo14
      • October 31, 2023
      Hi Matthew,
       
      If you'd like to create an article depending on the brand, you can change the URL of the API request. For example, you have two brands. 
      Brand 1: brand1.zendesk.com (default brand)
      Brand 2: brand2.zendesk.com
       
      If you want to create an article for Brand 2, use POST https://brand2.zendesk.com/api/v2/help_center{/locale}/sections/{section_id}/articles
       
      As for the array, unfortunately, we do not have an endpoint for that. You will have to create separate API calls.
       
      Best,
      Paolo | Technical Support Engineer | Zendesk
        Matthew14
        • Matthew14
        • Author
        • November 17, 2023

        Thanks @paolo14 - I'm using a client that was referencing only the end point, not the full URL. This is very helpful. I don't think this is included in the Dev API reference documentation under themes, it may be helpful to others to add a note about this end point / full URL difference .

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