When you add a new Jira project in Zendesk Support for Jira, it is automatically set to Allowed Projects. I don't want it to be added to Allowed Projects unless I set it manually. What should I do?
How do I prevent Jira projects from being automatically added to Allowed Projects when I add a new project?
Hello, @hideyuki.tashiroflorida blue careers
To prevent new Jira projects from being automatically added to the Allowed Projects in Zendesk Support for Jira, you’ll need to adjust the integration settings. Here’s what you can do:
* Log in to your Jira account with admin privileges.
* Navigate to the Settings cog, then select Apps > Manage apps.
* Find and click on Zendesk Support for JIRA > Configure.
* Click on the Project Restrictions tab on the left sidebar to open the Project Restrictions page.
* Here, you can move your projects into the allowed or restricted groups using the control buttons.
* Save your changes.
I hope my suggestion is helpful for you. If you want more details please tell me I am happy to help you.
Best Regard,
Diana Hill
Hi hideyuki.tashiro we are also experiencing the same issue!
Diana Hill, Christine Diego - this is not an answer to the question.
When a new Jira project is created, it is by default added to the list of unrestricted projects in the Jira <> Zendesk integration.
I know how to remove it from the integration settings after the Jira project has been created (and automatically added to the Unrestricted projects section of the integration) but it certainly feels like this should not be necessary for new projects.
If I create a new Jira project, I would expect it to be added to the Restricted list, and to have to allow it to be shared with Zendesk, rather than any new project we create - engineering, legal, HR etc that we track in Jira to be able to be linked to a customer support ticket!
Many people can create Jira projects, which are then automatically added to the integration with Zendesk causing confusion for our support team.
Only a few Jira admins can remove the project from the integration. This relies on someone from support letting us know that there is a problem
I dont see an option or check box for default behaviour for when projects are added, and I note that functionality is missing from the docs you linked.
Kindly advise, or escalate to whichever team builds and maintains the integration, thanks!
~ Dan
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We appreciate your suggestion Diana! You may also find more details in this article: Restricting access to projects in your Jira integration.