How do I embed an article or page from another site into an article? | Community
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How do I embed an article or page from another site into an article?

  • June 21, 2021
  • 10 replies
  • 0 views
A
  • Anonymous

Hi, we have two other resource sites - Confluence and our LMS by Looop.co.  Our Confluence pages have a few articles that we want to share with our Zendesk self-help site.  How would we embed those articles so they are visible in Zendesk and not just a "Here's a link - to get the actual information for this topic, click again to go outside of Zendesk to get the answer you need" type of link.

Thanks!

      10 replies

      K
      • Kharlo
      • June 21, 2021

      Hello Paige,

      Thanks for reaching out. There isn't a native feature that allows this from the Zendesk Guide admin settings. You could however, achieve this with custom html. With that said custom code is allowed but not supported.

      The link below can assist you with embedding something outside of zendesk in your articles.

      https://support.zendesk.com/hc/en-us/articles/203661446-How-can-I-format-the-text-of-the-article-with-the-source-code-

      Kharlo | Customer Advocate

      A
      • Anonymous
      • June 21, 2021

      Sigh. Thanks, Kharlo. Do you know if Zendesk offers an iFrame function at all?  Or of others who may have built this function? I really need the resources to update in real-time, so I'm not having to update articles across different sites -- as well as KNOW when/if they are/have been updated.

        A
        • Anonymous
        • June 21, 2021

        For that matter, does Zendesk offer any kind of deeplinking preview functionality?

          K
          • Kharlo
          • June 21, 2021

          Zendesk does not allow iframing of Zendesk due to the inherent security risks involved in iframing a web application.

          https://support.zendesk.com/hc/en-us/articles/203657536-Embedding-Zendesk-into-an-iframe-is-not-allowed

          Kharlo | Customer Advocate

          A
          • Anonymous
          • June 22, 2021

          Kharlo, iframing of other sites on Zendesk.  IE, is there an iframe code Zendesk offers to implement iframing of resources from our LMS for instance into a Guide article?  And if not iframing, what about deeplinking with a preview? 

          Has anyone in the community done this that they could share?

            K
            • Kharlo
            • June 22, 2021

            I'm afraid that isn't supported either. I found this community post where you could update your use case. https://support.zendesk.com/hc/en-us/community/posts/220971087-Provide-a-way-to-add-deep-or-permanent-links-to-specific-comments-in-a-Ticket

            Kharlo | Customer Advocate

            P
            • Priority1
            • June 28, 2022

            @kharlo Are there any updates on this feature request? Including external help articles is a pretty standard feature of other systems (e.g. including a help article from Chrome on how to clear cache/cookies). This is very much needed in Zendesk. Another example here is linking up Azure DevOps wiki articles.

              O

              Anyone have any updates on this? This is a necessary feature.

                O

                Hi, I'm not sure why the Zendesk team hasn't pointed people in the right direction with this issue but I found an article that implicitly solves this issue. 

                To embed content into a Zendesk article, you first need to change your settings to "allow unsafe content".

                To allow unsafe HTML in HTTP responses

                1. In Guide, on the sidebar, click the Settings icon.
                2. Under Guide Settings > Security, click Display Unsafe Content check box.
                3. Click Update.

                With this checked you should be able to embed. 

                Link to article 

                  J
                  • Julia11
                  • January 17, 2024

                  Hi, This solution worked for me - (I tried "allow unsafe content" as per "Operations Support" to allow embedding a Tango into Zendesk, and that didn't work). However, I persevered, and found that I could do it this way:

                  1. Copy the Tango "Embed code"  to clipboard, and then

                  2. In the editor for the KB article, edit the html and add that Embed code in the required location in the html, and that worked. You have to use the "Embed code", and select Zendesk format, not the "Copy Link". 

                  (My little tip to find where in the html to add the embed code: In the editor, I added "Start here" and "End here" lines of text so I could easily find the spot in the html box, then pasted in the Embed code and applied, then went back in the editor, removed those marker lines.)

                  Don't know why it has to be so convoluted - it works a treat in Hubspot to insert a Tango as a video in the editor.

                  Come on Zendesk - get with it!! Make it easy for your customers.

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