I currently have three categories in the structure of our Guide. However, only two categories are available to be send by the end user. I believe this is a limitation on the Guide Lite/Team platform that I am on.
How can I change which two of the three categories appear on our Guide's home page? I want to be able change categories from time to time when it is more appropriate for one of the categories to be visible based upon the different time periods of what is happening in our organization.
Help center content is managed in a Category > Section > Article segmentation. All sections must be in a category, and all articles must be in a section or subsection. Based on this segmentation, if you created a new category with sections, but did not add any articles to the sections, the category and section are hidden from end users and agents who do not have manager permissions.
For more information, please see this article: Why aren't categories and sections visible to customers?
I hope that helps!