How do I add a print option to the customer view so a user can print a ticket? | Community
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How do I add a print option to the customer view so a user can print a ticket?

  • August 11, 2023
  • 1 reply
  • 0 views
K

Currently we use tickets internally to report analytics on marketing email requests.  It would be helpful if our customers could print out the ticket to a PDF so they could file it away for their own reference.   

I've searched the support content and haven't found anything that specifically allows the customer to print - only agents.

Is this possible?

    1 reply

    Ifra
    • Ifra
    • August 15, 2023

    Hi Karen Mackenzie, as per your query title, you can add a print button via custom code.

     

    If you add this line of code to that page where you want to show print button.

    <button onclick="window.print()"> Print </button>

     

    As @Ahmed Zaid said, "Enable your help center, Go to the templates folder, Open the file requests.hbs and then add that line of code."

     

    I hope it will help you :)

    Thanks

     

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