I have a client requesting for a "Client Notes" custom field that they can leverage when submitting a ticket through our help center. Often times they have their own internal ticketing system and they would like something like this so that they can put those ticket IDs in a specific field instead of always having to put them at the start of a ticket subject for reference. How do I go about editing the new_request_page.hbs (I assume this is what is needing to be updated) so that a custom ticket field is on this submission form?
How do I add a custom field to the new_request_page.hbs so that clients have the ability to use it when submitting a ticket?
Hello @jake11
You can add custom ticket fields to your Help Center without editing your theme's code. The form that lives within your help center is also located in your Admin Center.
Go to Admin Center > Objects and rules > Fields, create a custom ticket field and set its permissions to "Customer can edit", then add this field to your form repeating the process and navigating to Forms, select a form and from the right side click "+" next to the field you want to add.
After a few minutes the field should be available on your form.
Hey Jake,
@Kuba's answer is correct - adding in here that these fields can be conditionally hidden at the professional level and above if they are not needed in every instance.
Brandon
how do I do this with the the new_community_post_page.hbs? Or do I need to edit the code for community posts?
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