Recently we had a mass-incident with the service we support. We quickly identified a simple workaround, and I created a Help Center Article with the workaround, created a Macro pointing to it for our Agents, and updated our “we received your request” autoreply to note the incident with a link to the Article.
Now I'm looking ahead to the next time we have such an event. I would like to update my Help Center template to have a togglable “Hey, there's a major incident active. Go see this article” banner. Toggleable because I'm the only Admin who's remotely web-content savvy, and I want my co-Admins to be able to enable/disable this if I'm not around to monkey the page templates.
I've figured out everything I need to do to implement (manifest updates for the toggle, date/message fields). What I haven't figured out is how to be able to specify the Article ID in a setting field and have it rendered into the banner as a link with the Article's title.
Is this a solvable problem?
