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Hiding Dropdown Values based on Guide Brand used to Submit Ticket

  • July 30, 2024
  • 1 reply
  • 0 views

Hello,

 

I'm looking for a way to hide specific drowndown values based on the Help Center used to submit the ticket.

 

I have two help centers, Center A and Center B. Center A is associated to Brand A and Center B is associated to Brand B. There for any tickets submitted through Center A would have Brand A and vice versa.

 

My form is called Form A. I want Form A to be present in both Centers BUT Form A contains a field that has 4 dropdown values. Only 2 of the drop down values should be visible when Form A is active in Center B while all dropdown values are visible when submitting a ticket using Form A through Center A. See the image below. If anyone has some suggestions, that would be great!

 

 

1 reply

Jihoon11
  • July 30, 2024

Hi Noelle Cheng.

 

If you just put Ifra Saqlain's awesome code below into your Help Center B, it should work.

 

https://support.zendesk.com/hc/en-us/community/posts/6101512122650/comments/6107365991322