Hide Subject and Description System Fields

Hey Ryan,

Below here is the code I normally use to achieve this:

 

 

Are you able to give this version of the code a try? Mine differs slightly in the lines which HIDE the fields. This code hasn't failed me before so hopefully should do the trick for you as well. 

 

Let us know how you go. :)

 

Best,

 

Amie

Hey Amie,

I have given your code variation a go and updated the script.js however after publishing the code and reviewing the form both the subject and description fields are still visible.

Here is the code for reference, which looks all good.

Thanks for you help so far :)

Ryan

Hey @Ryan Crane

It should work in regards to the way you show your code using Amies' example.

Have you tried wrapping your statement in a document.ready function?

jQuery( document ).ready(function() {
       //add your code inside here.
});

Hey @Ryan C
Did you solve this issue? I am running into a similar situation. 

Hey everyone, 

I forgot to add the crucial bit to make this work since the HC theme has been updated within the last 12months around jQuery. 

We need to add this script to the document head page in the HC theme:

<script src="https://code.jquery.com/jquery-3.5.1.min.js" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script>

Once you add this script, the above code I mentioned will then work for you. :)

Best,

Amie

Hi everyone,

I just try Amie's code to hide subjects fields . But the fields are still visible.

Can anyone help please.

Thanks Bernard

I am facing the same problem. 

I added the mentioned code in the document head page then added the code in the script.js page and replaced the form ID by the intened form and it did not work with me. Please suggest another solution. I just need to hide the description box only.

@amie11

Hi Mohannad,

I created a ticket on your behalf so that we can discuss this via email. Please respond to my email so that we can continue with the troubleshooting.

Thank you.

Can someone provide some help?

I was able to hide and fill the subject and description with the following code but I would like to autopopulate de description with a custom ticket field that is being filled in the same ticket form. Is that possible?

Hey @zendesk14,

I've used the below code before to Auto set subject and populate with a value from a drop-down menu. It will also hide the subject field as well. 

     var TicketFieldID = 900004383126;

  var ticketFormID = location.search.split('ticket_form_id=')[1];

  var ticketFormTitle = $('select#category_type > option:selected').text();

  

if (ticketFormID == 900000061706) {

    $('.form-field.request_subject').hide(); // hide subject

    $('#request_subject').val(ticketFormTitle);

    $('#request_custom_fields_' + TicketFieldID).on('change', function() {

      var issue = $(this).next('a.nesty-input').text();

      $('#request_subject').val(ticketFormTitle + 'New Maintenance Request: ' + issue);

    });

  }

Hope it helps. :)

@amie11 I used this method in Copenhagen Theme version 3 and it works perfectly. The same method does not seem to be working in version 4 can you please share any additional steps needed for v4 and where the changes need to be made. 

I'm having the same issue as Stuart.  Seems to not work with version 4, but was working with version 3 just fine.  Not sure what's changed . . .